Policies

Returns & Refunds

Questions? Email us at info@bobanutrition.co

Our promise We want you to feel confident trying Infi. If it's not the right fit, we'll make it right. All return and exchange requests must be made within 60 days of delivery.

60-Day Returns First-Time Orders

If you're not completely happy with your first order, you may return an opened or unopened bag within 60 days of delivery, as long as at least half of the product remains.

  • A 20% return fee applies
  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • Refunds processed within 5 business days after our warehouse inspects the returned product

Subscriptions

Subscription orders are eligible for returns under the same 60-day policy. If you need help managing or skipping your subscription, please email us before your next renewal date.

Exchanges

Want to try a different flavor? Email info@bobanutrition.co to request an exchange. Include your Order # and the word "Exchange" in the subject line — for example: Order #1234 Exchange.

  • You may exchange an opened bag for another flavor
  • $5 shipping fee applies (waived for active subscribers)
  • Limit of two exchanges per year

Returning Customers Second Purchase & Beyond

Exchanges only. Opened bags may be exchanged for another flavor.

  • $5 shipping fee applies (free for active subscribers)
  • Limit of two swaps per year

Wrong or Damaged Items

If we sent the wrong product or your order arrived damaged, please email info@bobanutrition.co. Include one photo clearly showing the item received, the packing slip, and the issue. We'll take care of it as quickly as possible.

Exclusions

Non-refundable items Shaker cups, Konjac pearls, sample packs, promotional items, and goodwill replacements are non-refundable. All return or exchange requests must be made within 60 days of delivery.

Still have questions?

Reach out to our team at info@bobanutrition.co and we'll be happy to help.

Boba Nutrition US Inc., d/b/a Boba Nutrition