We want you to feel confident trying Infi. If it is not the right fit, we will make it right. All return and exchange requests must be made within 60 days of delivery.
Most brands in this category will only take back product that is still sealed. We accept opened bags. You can mix Infi, taste it, decide it is not for you, and still send it back within 60 days as long as at least half the bag remains.
There are some fees involved, and we would rather explain them than bury them. Every fee on this page is a pass-through cost paid to our fulfillment warehouse or to the courier. We do not keep any of it.
If you are not completely happy with your first order, you may return an opened or unopened bag within 60 days of delivery, as long as at least half of the product remains.
Once an order has been processed, we are no longer able to cancel or change it. Orders are sent to our fulfillment warehouse automatically and are usually picked and packed the same day, and once that happens there is no way for us to pull the order back.
If you need to change an address, swap a flavor, or cancel, email info@bobanutrition.co as soon as you can with your Order # in the subject line. If it has not yet been processed, we will do our best to catch it. We cannot promise it.
If your order has already shipped, you are still covered by the 60 day return window above, and an exchange is always available if you simply picked the wrong flavor.
Subscription orders are eligible for returns under the same 60-day policy. If you need help managing or skipping your subscription, please email us before your next renewal date. Once a renewal has been processed it cannot be cancelled, so please reach out ahead of your billing date.
Not loving the flavor you picked? An exchange is almost always the better move. You keep the full value of what you paid and just cover postage on the replacement.
Email info@bobanutrition.co to request an exchange. Include your Order # and the word "Exchange" in the subject line. For example: Order #1234 Exchange.
Exchanges only. Opened bags may be exchanged for another flavor.
If we sent the wrong product or your order arrived damaged, that is our problem to fix and it costs you nothing. Email info@bobanutrition.co with one photo clearly showing the item received, the packing slip, and the issue. We will take care of it as quickly as possible. The two item return limit does not apply here.
Boba Nutrition is owner operated. There are two of us. We do not have a returns department, and we do not own a warehouse. Our orders are picked, packed, and shipped by a third-party fulfillment partner, and when a return comes back, they invoice us to receive and process it. Every fee on this page goes to them or to the courier. Not one cent of it comes to us.
We chose a partner that pays its warehouse staff a living wage, and we are not willing to trade that away for a cheaper rate. Handling a return costs real money because it is real work done by people who deserve to be paid properly for it.
The bag itself is a separate cost, and that one is ours. Infi is a food product, so once a bag has been opened it cannot go back on the shelf. It gets destroyed. That is exactly why most brands in this category only accept sealed returns. We decided we would rather you actually taste it before committing, so we take opened bags back and write off the product ourselves. That is also the reason opened returns are capped at two bags per order. It is what keeps a policy this open sustainable for a company our size. If your bags are still sealed, none of that applies, so just email us and we will take them back.
If cost is the thing standing between you and trying Infi, do an exchange instead of a return. You keep everything you paid, we send a new flavor, and it costs you $5 or nothing at all if you subscribe.
Darryl, co-founder of Boba Nutrition. You are emailing me directly.
Still have questions?
Reach out to our team at info@bobanutrition.co and we will be happy to help.
